FAQs & Support
Ordering & Design
How do I place an order?
Simply fill out our order form with your design details or request a quote via our website. Our team will reach out to confirm specifications before production begins.
Can I see a mock-up before production?
Yes! We provide free digital mockups for your approval before production starts to ensure your sign matches your vision perfectly.
Can you match my brand colours and fonts?
Absolutely! Share your logo, brand guidelines, or font files, and we’ll create a sign that aligns perfectly with your branding.
Production & Lead Time
What is the production time?
Production begins within 1-2 business days after approval and confirmation of details. Crafting and quality assurance take 3-4 business days, followed by shipping which takes an additional 5-6 business days. The standard lead time is 10-14 business days.
Do you offer rush orders?
Yes. We offer a rush production service reducing the total turnaround time to 7-9 business days, with an extra amount of $100.
Payments & Shipping
What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, and Apple Pay. We also accept PayPal for secure checkout and direct bank transfers for larger custom orders. All payments are processed securely to keep your information protected.
Do you ship internationally?
Yes, we offer worldwide shipping to both commercial and residential addresses. Standard shipping is free. Please note we do not ship to P.O. Boxes or FPO/APO/DPO addresses. Import duties or taxes may apply depending on your country’s customs regulations and will be the buyer’s responsibility.
Which couriers do you use?
Your order will be shipped via trusted couriers such as UPS, FedEx, DHL, or USPS.
How can I track my order?
Once your sign is dispatched, you’ll receive tracking information via email to monitor its journey.
Returns, Refunds & Warranty
Can I return my sign if I change my mind?
Due to the custom-made nature of our signs, returns are only accepted for defective or damaged items. Please review our [Return & Refund Policy] for full details.
What if my sign arrives damaged?
Inspect your package upon delivery. If damaged, contact us within 48 hours with photos of the sign, packaging, and shipping label for quick resolution.
Do you offer warranty?
Yes. All our signs come with a 1-year limited manufacturer warranty covering defects in materials or workmanship.
Product Specifications
What are 2D metal signs made of?
They are crafted from high-grade metal sheets, typically 2mm – 8mm thick, ideal for minimalist and sleek branding. Due to their flat structure, backlighting is not possible for 2D metal signs.
How are the 3D metal signs crafted?
The thickness of 3D metal signs ranges from 1 inch to 2.5 inches. They can be backlit or non-backlit, depending on your design and installation requirements.
How are the 3D acrylic channel letters crafted?
3D acrylic signs can be backlit, sidelit, or frontlit, depending on your desired glow effect. Their typical thickness ranges from 1 to 2.5 inches.
What materials are blade signs made from and do they come with hanging options?
Blade signs can be 2D (2mm-3mm thick) or 3D (1-3 inches thick) with UV printing in all colours. Standard hanging options include leather straps, metal bars, or hanging chains, and they are mounted perpendicular to the wall. Custom hanging systems are available at an extra cost.
What are light box signs made of?
They are crafted from acrylic with metal sides, approximately 3.5 – 4 inches thick, and are attached to walls using metal bars for secure mounting.
Do channel letters come with backboards?
Yes. Channel letters can be crafted with or without backboards depending on your installation requirements.
Are your signs suitable for outdoor use?
Some of our signs are rated for outdoor use. Please mention outdoor installation in your order so we can recommend suitable materials.
Installation & Hardware
Do signs come with mounting hardware?
Yes. All signs include relevant mounting hardware and a clear installation guide.
Do you offer installation services?
We do not offer on-site installation. We recommend hiring a licensed professional installer for safe and secure mounting.


